Your Best Customer Manager.
Now on Every Shift.
Tickets resolved from the order. Checked in your store.
QueSee reads the order, follows your playbook, writes the reply in your words and runs the exchange, replacement or cancel. Your team handles what needs a person, and sees what your customers want.
Wrong size on my rain shell
Maya Torres
Where is my order?
Daniel Okafor
Cancel before it ships
Priya Nair
Zipper broke after a week
Tom Becker
Discount code not working
Lena Fischer
Parcel says delivered, not here
Sam Rivera
Wrong size on my rain shell
Ticket 58213 · 2 min ago“The Ridgeline shell in medium is tight across the shoulders. Can I swap it for a large?”
Order H-20417
Ridgeline Rain Shell
Olive · M · $189
Trailhead Wool Socks
Charcoal · M · $24
Store steps
- Exchange: Olive L for Olive M
- Prepaid return label for the M
- Same shipping address
Within your 30-day exchange rule
Draft reply
Hi Maya, sorry the medium is snug. A large in olive ships today, and a prepaid label for the medium is in this email. Send it back within 30 days, no need to wait for the new one.
Your team keeps its inbox. Replies go out from your helpdesk, in the same thread.
Two minutes from “wrong size” to a parcel on its way.
The same work your best customer manager does, on every ticket, at any hour.
- 09:02
The ticket arrives
Read with the whole thread, the photos and the customer's earlier tickets.
- 09:02
The order is found
No order number given. Matched by email and the product named, then checked against the address.
- 09:03
Your rule is applied
Exchange within 30 days, large in stock, return label included. From your SOP, not a guess.
- 09:03
The reply is written
In your tone, quoting what the store and the courier say.
- 09:04
The exchange is created
Built from the original order. Sent on its own, or after one click from your team.
- Next day
Checked in the store
Shipped, label used, tracking sent. Anything promised but not done shows up for your team.
Maya Torres
Wrote in: medium too tight, wants a large
QueSee
Matched order H-20417 · Exchange rule: within 30 days
Jordan (team)
Applied & sent the drafted reply, unchanged
QueSee
Created exchange order H-20417-X · return label attached
QueSee
Checked: exchange shipped, tracking sent, return in transit
It looks at the photos. Then asks the right question.
Customers show more than they write. QueSee reads every photo and screenshot on the ticket: the damage, the label, the lot number, the order on their screen. When your SOP needs proof and the photo isn't there yet, the reply asks for the one that settles it.
- Finds the order number, code or email that only appears in a screenshot
- Reads condition: a crushed box, a torn seam, a leak, a missing part
- Reads printed labels: style, lot and best-by, the shipping label
- Tells a product photo from a screenshot, a logo or a signature
- Asks for the one photo your SOP needs before a replacement goes out
- Files product photos with your reports, so the buyer sees them too
Product photo
ReadBox crushed at one corner, tape intact
Shipping label matches order H‑20591
Product photo
Need one moreCare label: style HP‑2207, lot 24‑118
Seam not in view
Screenshot
Used for lookupOrder confirmation, code HP‑77Q4K
Not a product photo, kept out of reports
Draft reply
“Thanks for the photos, Sam. The box took a knock in transit, and we can see the jacket is style HP-2207. Could you send one photo of the torn seam? As soon as it arrives we ship the replacement.”
Your rules, all of them. Kind to every customer.
Real support is exceptions: order age, stock, region, repeat problems. QueSee follows your playbook where it branches and hands anything outside it to your team, with the history.
- Facts come from your store and couriers, never from memory
- A reply that says shipped or refunded is held if the order disagrees
- Refunds wait for a person unless you decide otherwise
- Every question in the thread gets an answer, in one reply
- Injury and safety reports always reach your team
- A customer going through something hard gets care, or a person
Applied to ticket 58213: order 6 days old, large in stock
You decide how much runs on its own.
Start with your team reviewing everything. A reply type goes automatic only after your team has approved at least 150 of them unchanged, from 10 or more reviewers. If edits rise, it goes back to review.
- Draft and review: one click sends the reply and runs the store steps
- Auto-send simple answers, like where is my order
- Auto-run only the actions you allow, refunds never unless you say so
- Fully automatic for the reply types that earned it
Replies
Store actions
Every ticket read. What your customers want, counted.
Your best manager notices a sizing problem on day one and remembers who complained twice. QueSee does that for every ticket, and every number opens the tickets behind it.
What customers write about
Resolved per day
Product feedback
Ridgeline Rain Shell
Runs small across the shoulders
Summit Hiking Boot
Laces fray within a month
Trailhead Wool Socks
Customers ask for a grey
Customers who say they are leaving
Second broken zipper
Replacement + 15% credit
Order 9 days late
Refund of shipping
Switching to another brand
Handed to your team
Mis-ships
Wrong and missing items by order and product, with photos.
Product issues
Every problem by product, part and quantity, traced to packing, shipping or manufacturing.
Shipping issues
Late, lost and damaged parcels by courier and region.
What it cost
Replacements at store price and refunds, by topic and by product.
Reports go out by email, daily or weekly, to anyone you choose. Also on the Insights tab: mood by topic, replies that missed and why, product ideas from customers, and the other brands they name.
100% of tickets scored, not a sample.
Every closed ticket is scored against your SOP, whether your team or QueSee answered it. Run a phone line too? Calls are scored the same way.
Answered every question
Covered the size swap and the return window
Followed the exchange policy
30-day rule applied, label included
Facts match the order
Large in olive, in stock
Set expectations on timing
No delivery estimate for the new size
Scored against your SOP · every closed ticket, your team's and QueSee's
It learns from your team. Upkeep stays light.
Every edit carries a one-click reason. QueSee turns them into playbook updates you approve, so nobody maintains rules by hand.
From your team's edits this week
Proposed: exchanges now include free return shipping on boots
Your team added this line to 4 boot exchanges since Monday. The playbook still says customers pay return shipping on footwear.
Start today. Your team does nothing.
No migration, no new inbox, no rules to write. Share what you have and we do the rest.
Connect
Your helpdesk and store, in a few clicks. Read access to start. Your team keeps its inbox.
We learn your business
Your playbooks, SOPs and saved replies, plus your past tickets and chats: how your best agents answer, which policy applies when, your tone.
Your team reviews drafts
Every draft waits in one queue with the order beside it. Send as written, edit, or hand it back.
Live
Reply types and actions go automatic as your team approves them, one at a time.
Onboarding: $15,000 waived
Waived when onboarding is completed within 2 weeks, with your information shared on time.
- Full setup from your playbooks, SOPs and saved replies
- Learning from your past tickets and chats
- Your helpdesk, store and tools connected
- Tuning from your team's first weeks of reviews
Works with what you already run.
Your store, your helpdesk and the tools around them. Nothing to replace.
Storefronts and marketplaces
Helpdesks
Subscriptions and returns
Shipping and warehouses
Payments
Reviews, loyalty and messaging
Store actions connected at setup
Not on the list, or not live for you yet?
We connect it during your setup, and you pay once it works.
Pay for Resolved Tickets. Not Seats.
Onboarding, insights and QA are included. You pay when a ticket closes on a reply QueSee wrote.
Growth
Managed by QueSee
10,000 resolutions · $0.75 each
Onboarding $15,000 waived
Waived when onboarding is completed within 2 weeks, with your information shared on time.
- 10,000 resolved tickets a month
- Replies, exchanges, replacements and cancels from the ticket
- Any mode, from review-first to fully automatic
- Insights and report emails for managers
- QA on 100% of tickets, your team's and ours
- Full setup from your playbooks, SOPs and past tickets
- No seat fees, add your whole team
Beyond 10,000: $0.75 per resolved ticket
A resolution is a ticket that closes on a reply QueSee wrote, sent unchanged. Edited replies and tickets your team handles are free.
Minimum 10,000 tickets a month. Below that and growing fast? Tell us about your brand. We review every case, and we like working with growing brands.
Questions Brands Ask
Do we have to change our helpdesk?
What counts as a resolution?
Can it read the photos customers send?
What if a reply is wrong?
Is there an onboarding fee?
Is there a minimum?
Can we choose what runs automatically?
Who keeps it up to date?
Does it only answer, or does it act?
Which platforms do you work with?
What do we have to do to get started?
How long does setup take?
What does it learn from our past tickets and chats?
Can it handle a complicated SOP?
Can we change what it says?
What do managers get?
We also have a phone line. Does QueSee cover it?
Another question? Ask the team
Put Your Best Customer Manager on Every Shift
Start today. Share your playbooks, and we show you which of last week's tickets QueSee would have resolved and what it would have done in your store.