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Every Call Heard.
Every Insight Earned.

See every interaction. Save every customer. QueSee analyzes 100% of your calls, predicts who's about to cancel, and tells your team exactly what to do about it.

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Quality Performance Center

America/Chicago · Feb 17, 2026 – Feb 23, 2026

Calls
781
Avg Dur.
7:26
Score81%
CX83%
Churn47%

Call Distribution

Top call types by volume

Technical Support Call311 calls (40%)
Billing Call180 calls (23%)
Sales Call143 calls (18%)
Retention Call67 calls (9%)
New Service Inquiry52 calls (7%)
Dispatch / Field Service28 calls (3%)

View all call types

Scoring Categories

Average scores by assessment section

Business Development95%
Basic Communication88%
Tech Support Scoring82%
Customer Experience78%
Billing Call Scoring71%
Retention Call Scoring61%
Require Attention9812.5%View
Manager Escalation50.6%View
Credit Requests263.3%View
Competitor Mentioned536.8%View
Upsell Opportunity10413.3%View
Exceptional Save Execution111.4%View
Dispatch Issue Detected232.9%View
Create Smart Flag
Department PerformanceAgent Performance

Department Performance

Average performance score by department

Daily 7 days
BillingSalesSupportDispatch
Trending down by 7.5% in the last month

Top Agents

Top 7 by call volume, sorted by score

1
Marcus Rivera54 calls
85.4%
2
Taylor Nguyen49 calls
85.0%
3
Ryan Mitchell46 calls
84.7%
4
Jessica Daniels70 calls
80.5%
5
Brandon Torres41 calls
78.2%
6
Emily Larson46 calls
77.3%
7
Nathan Briggs47 calls
74.2%

View all agents

Trusted by ISPs from 2,000 to 200,000+ subscribers

360BroadbandASI NetworkPlains InternetCal.netSCBroadbandOsirNetAWBroadbandVNet360BroadbandASI NetworkPlains InternetCal.netSCBroadbandOsirNetAWBroadbandVNet

Integrates with your ISP stack

VoIP.msSonarCalixAtheralPreseem
Verified Customer Results
0.0%
Monthly Churn Reduction
$0K+
Saved Per Month
0%
Call Coverage
From 5-10% manual sampling to every call scored
0 Weeks
To See ROI

Verified results from 360Broadband. Read the Full Case Study →

The Problem

You Can't Fix What You Can't See

Thousands of hours of call recordings every month. Almost all of it goes unheard.

Your QA reviews 1-2% of calls. The other 98% go unheard.
Churn signals, coaching gaps, and CX patterns - all invisible.
Over 60% of win-back attempts fail once a customer decides to leave.
Acquiring a new subscriber costs 5x more than retaining one.
Capabilities

Everything You Need to Stop Losing Subscribers

At a glance

1

See every interaction.

The Blind Spot - a universal pain - Eliminated.

2

You don’t have to change anything.

Zero disruption. Add-on. Works with what you have.

3

Save customers, not headcount.

Non-threatening ROI that resonates with operators and investors.

Core Capability

Every Call. Scored Automatically.

Stop sampling 5-10% of calls and hoping it represents reality. QueSee analyzes every single customer interaction against one consistent standard - automatically, in real time.

Churn signals, compliance gaps, coaching opportunities - nothing slips through. 360Broadband went from reviewing 400 calls a month to analyzing 5,000+.

  • No sampling bias

    Every call scored the same way - not just the ones your team has time to listen to

  • Real-time scoring

    Calls are analyzed as they happen, not days or weeks later

  • Consistent standards

    One AI, one rubric, zero inter-rater reliability issues - across every agent, every shift

  • Auto-generated CRM notes

    Call summaries pushed directly to Sonar, HubSpot, NISC, or your CRM after every call - agents save 2.5 minutes of after-call work per interaction

CX Coverage

Real-time call analysis

Before

5-10%

calls reviewed

~15 calls / month

With QueSee

100%

calls analyzed

5,000+ calls / month

Analyzed just now

Sarah M.
942m ago
James K.Churn risk detected
674m ago
Maria R.
886m ago

Churn Intelligence

At-risk subscribers this week

Subscriber #4821

High risk

3rd billing complaint in 60 days, mentioned T-Mobile

→ Offer loyalty rateChurn score: 89

Subscriber #1037

High risk

Repeated outage area, asked about contract end date

→ Proactive tech visitChurn score: 84

Subscriber #7293

Medium risk

Speed complaint, compared to fiber competitor

→ Upgrade offerChurn score: 62

12 at-risk subscribers flagged this week - 8 saved so far

Churn Prevention

Know Who's Leaving. Before They Call.

QueSee flags the issues that matter most, surfaces the real drivers behind cancellations, and scores churn risk at the subscriber level - so your team knows who to save and why, before it's too late.

Proactive saves convert at 40-60%. Reactive saves? 20-35%. The difference is knowing early enough to act.

  • Subscriber-level churn scores

    Every subscriber gets a risk score with specific reasons - not a segment, an individual

  • Retention plays, not guesswork

    Recommended actions based on what's actually driving the churn risk

  • Real-time alerts

    Get notified the moment a high-risk call happens - on Teams, Slack, or email

“It comes to my phone via Teams if I have an unhappy customer.”

QueSee User, COO, US-Based ISP

Ask Q

Ask a Question. Get an Answer.

No SQL. No analyst. No BI team. Just type what you want to know and get an instant answer from your call data - in plain English.

What's causing churn this month?
Which agents need coaching on billing disputes?
Show me all calls where a competitor was mentioned this week
What are the top 3 reasons customers are canceling?

Ask Q

Your call data, in plain English

What's driving churn this month?

Based on 1,247 calls this month, the top 3 churn drivers are:

  1. 1Billing disputes - 34% of at-risk calls. Most common: unexpected charges after promo expiry.
  2. 2Repeated outages - 22% of at-risk calls. Concentrated in the NW service area.
  3. 3Competitor offers - 18% of at-risk calls. T-Mobile 5G mentioned in 89 calls.

12 subscribers flagged as high risk → View retention queue

SOP Configuration

Update your scoring in plain English

Old way

Open a vendor ticket → 3-week turnaround → 2-hour calibration meeting → hope it works

With QueSee

“Flag calls where the customer asks about fiber upgrade availability or mentions switching to a competitor”

Live on the next call. No code. No ticket.

Active rules

Detect competitor mentions (T-Mobile, Starlink, AT&T)
Flag billing complaints with cancellation language
Score empathy on retention calls (1-5 scale)
Flexible Configuration

Your SOPs. Your Language.

Scoring criteria change. Compliance rules get updated. New competitive threats show up. With QueSee, your operations team updates the AI in plain English - no vendor ticket, no code change, no waiting.

Describe what you want to detect, and it's live on the next call. Your standards, your language, your call.

  • Freedom of Flexibility

    Change scoring criteria yourself - no support tickets or meetings

  • Live in seconds

    New rules apply to the very next call that comes in

  • Your standards, exactly

    Match your existing QA rubric - not a generic one-size-fits-all scorecard

See All Capabilities →

What Your Monday Morning Looks Like With QueSee

1
8:00 AM

Open QueSee. See 47 subscribers flagged at risk, ranked by churn probability.

2
8:05 AM

Click the first name. See why: 3 calls in 2 weeks about speed issues, unresolved ticket, billing increase last month.

3
8:06 AM

See the recommended play: "Waive $15 overage, schedule tech visit, follow up in 7 days."

4
8:10 AM

Make the call. Save the subscriber. Log the outcome. Revenue protected: $780/year.

5
8:15 AM

Move to subscriber #2.

That's not a demo. That's a Monday.

Start Your Free Trial
Case Study Spotlight

They Were Losing Subscribers They Could Have Saved

How 360Broadband Cut Churn and Saved $45K+ a Month

Metric
Before
After
Calls Analyzed
400/mo (manual)
5,000+/mo (automated)
QA Time
40 hrs/mo
4 hrs/mo
Call Coverage
5–10%
100%
Churn Prediction
None
75% accuracy
Monthly Savings
$0
$45K+
Tech Stack: 360Broadband runs Sonar for billing, VoIP.ms for call recording, and Calix for network monitoring. QueSee was live and processing calls in 11 days. Total IT time: approximately 3 hours.
360Broadband logo

“QueSee transformed how we understand our customers. AI insights revealed patterns we never knew existed, and our churn reduction exceeded all expectations.”

Drew Beverage, COO, 360Broadband

Verified at 360Broadband. Model Your numbers in the ROI Calculator →

Read the Full Case StudyCalculate Your ROI
Integrations

Works With What You Already Have

QueSee is an add-on — not a replacement. Keep your phone system, your CRM, your workflows. We plug into what you've got and start analyzing calls. No rip-and-replace. No IT project. No disruption.

“I don't have to change any of the stuff I've already got.”

QueSee User, US-Based ISP

VoIP.ms

VoIP.ms

VoIP Platform

2-hour setup

Direct SIP trunk integration. Pulls call recordings automatically — no manual exports, no FTP, no batch uploads. Calls flow into QueSee in real time.

Learn More
Sonar

Sonar

Billing & OSS

4-hour setup

Bi-directional sync with subscriber data. Real-time billing status, plan details, and payment history pulled into every call analysis. Usage drops and payment issues flagged even when subscribers don’t call.

Learn More
Calix

Calix

Network Analytics

1-day setup

Correlate network performance with call patterns. Outage events, speed issues, and signal quality data layered into churn risk scoring for a complete subscriber picture.

Learn More
Atheral

Atheral

Voice Switching

2-hour setup

Native call recording capture from Atheral voice switching infrastructure. Call quality and routing data integrated for end-to-end conversation intelligence.

Learn More
Preseem

Preseem

Quality of Experience

4-hour setup

Correlate subscriber Quality of Experience data with call patterns. Network performance issues, bandwidth concerns, and service quality metrics integrated into churn risk analysis.

Learn More
Your CRM

Your CRM

CRM & Notes

1-day setup

Auto-generated call notes pushed directly to Sonar, HubSpot, NISC, or whatever CRM you use. Agents stop spending 3 minutes writing notes after every call — it’s already done.

Learn More
See All Integration Details
How It Works

Live in 2 Weeks. Here's How.

1

Connect

Week 1

We connect to your VoIP system and start ingesting call recordings. Your IT team generates API credentials, configures recording forwarding, and runs validation. Total IT time: ~4 hours. By end of Week 1, calls are flowing.

2

Analyze

Week 2

QueSee processes every call — scoring quality, detecting churn signals, and building subscriber intelligence profiles. By end of Week 2, you’ll see your first call analyses in the dashboard.

3

Act

Week 3+

Your team gets daily at-risk subscriber lists, coaching insights, and Ask Q analytics. Automated insights arrive. By Week 5, we measure ROI together — against metrics we agreed on before you signed.

See What 100% Visibility Looks Like on Your Calls

Get 100% Customer Experience observability to slash churn, ensure quality and empower your team to build an exceptional experience.

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