Real ISPs. Real Numbers.
Here's What QueSee Changed.
Not lab tests. Not projections. These are the numbers real operators put up after rolling out QueSee - every call scored, at-risk subscribers caught before they cancel, and QA that used to take days done in a single query.
100%
Of calls scored, not 1-3%
85%
Less time spent on QA
4.2%
Monthly churn reduction
Cal.net
Independent ISP - central California
Cal.net competes on service. Proving it used to mean a weekly meeting and a random handful of tickets, read a week after the fact. Seven months after putting a standard under every call, the quality score has gone from just over 50% to 77%, and a call that misses reaches the CEO the same day.
“We’re out of the CSI or detective work. Now we’re in doctor mode. How do I solve this problem? How do I treat this patient?”
Kaili Nawahine, VP of Operations, Cal.net
VNET Fiber
Hometown fiber ISP - Erie County, PA
VNET has been Erie County’s hometown fiber company for close to 30 years. Six months into QueSee, every call is scored the moment it ends, the subscriber halfway out the door gets a same-day callback, and the read on the team that used to take hours of listening now takes a single query.
“The cable companies are throwing really good promotions, trying to get our customers back. We can’t give them a reason to leave. QueSee helps us make sure we don’t.”
Brad Wiertel, COO, VNET Fiber
Amplex Internet
Independent ISP - 13,000+ subscribers
Amplex went live with QueSee at the end of April. 6 weeks later, call center manager Jolene Schlaff had kept 6 subscribers from leaving, cut call review from 45 minutes to five, and moved her 15-agent floor from sampling calls to scoring every one against Amplex’s own standards.
“It is a world of difference between having to cherry-pick calls and hope that maybe you land on one - or the ones you’re missing because you’re not seeing everything.”
Jolene Schlaff, Call Center Manager, Amplex Internet
360Broadband
Regional ISP - 15,000+ subscribers
360 Broadband was sampling a fraction of calls manually, and the retention team was always reactive - cancel requests came in over the phone, and the data to stop them was scattered across Sonar, ticket history, and Preseem. QueSee scored every call from week one and built a churn-risk queue the team works every morning.
“QueSee is one of those things you always hear people around here saying. Look at QueSee. What’s going on in QueSee. QueSee escalation. It has become a fundamental part of the company.”
Kyle Ochoa, Head of Customer Solutions, 360 Broadband
All Case Studies
0
Subscribers Retained
$0
Protected MRR / month
0
Calls Scored / Year
0
Queue Decisions
Verified results from 360 Broadband, year one with QueSee
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